Harbor Roleplay Forums

General Topics => Donation Perks & Questions => Completed Donation Perks & Questions => Topic started by: Chernov Stein (DrWalrus) on July 22, 2018, 01:46:35 pm

Title: Donated but didn't receive benefits.
Post by: Chernov Stein (DrWalrus) on July 22, 2018, 01:46:35 pm: Steam Name: DrWalrus

Steam ID: STEAM_0:1:49280874

In-Game Name: Chernov Stein

Date and Time of Donation (m/d/y - hour/minute): 2018-07-22 12:50:44 and 2018-07-22 12:52:28

Any More Info You Could Include? (Do not include private stuff like your email or anything. We will go over this in a personal chat.): The last time I donated it worked fine, I also registered my account to get the Member rank but I did not receive that either.
Title: Re: Donated but didn't receive benefits.
Post by: Phil Mcgraw (Toast Is Good) on July 22, 2018, 01:48:54 pm: Good afternoon Chernov. I am sorry to hear that you're having trouble regarding out donation and registration system. I am going to work with you to try and resolve your issue to the best of my ability.
Regarding the registration, are you sure you registered on the website and went onto the server and did "!reward" in chat?
Regarding the donation, are you sure you completed the transaction completely?
Title: Re: Donated but didn't receive benefits.
Post by: Chernov Stein (DrWalrus) on July 22, 2018, 02:01:00 pm: Thank you for your quick response Phil, I do think I have completed the transaction because in the profile menu its states that I have donated said amount that I put in, however I did not get the items I donated for.
Title: Re: Donated but didn't receive benefits.
Post by: Phil Mcgraw (Toast Is Good) on July 22, 2018, 02:22:43 pm: Alright, I'm looking into it. What exactly did you donate for?
Title: Re: Donated but didn't receive benefits.
Post by: Chernov Stein (DrWalrus) on July 22, 2018, 02:26:17 pm: I donated for the 300K and the 125K.
Title: Re: Donated but didn't receive benefits.
Post by: Billy Bong (billybob41) on July 22, 2018, 03:00:29 pm: Looking into this right now, message me on discord so we can handle this outside of forums. Thank you for your support!