1,875 Posts in 546 Topics - by 1,449 Members - Latest Member: Yeetus Cleetus (Darksied)

Author Topic: Donated but didn't receive benefits.  (Read 2111 times)

0 Members and 1 Guest are viewing this topic.

Offline Chernov Stein (DrWalrus)

  • New Member
  • Date Registered: Jul 2018
  • Posts: 3
  • So..um...yea...
    • United States
    • Windows 10
    • Chrome
Donated but didn't receive benefits.
« on: July 22, 2018, 01:46:35 pm »
Steam Name: DrWalrus

Steam ID: STEAM_0:1:49280874

In-Game Name: Chernov Stein

Date and Time of Donation (m/d/y - hour/minute): 2018-07-22 12:50:44 and 2018-07-22 12:52:28

Any More Info You Could Include? (Do not include private stuff like your email or anything. We will go over this in a personal chat.):  The last time I donated it worked fine, I also registered my account to get the Member rank but I did not receive that either.


Offline Phil Mcgraw (Toast Is Good)

  • Toast
  • Developer
  • Full Member
  • Date Registered: Mar 2017
  • Posts: 58
  • Life isn't all sunshine and rainbows.
    • United States
    • Windows 10
    • Chrome
Re: Donated but didn't receive benefits.
« Reply #1 on: July 22, 2018, 01:48:54 pm »
Good afternoon Chernov. I am sorry to hear that you're having trouble regarding out donation and registration system. I am going to work with you to try and resolve your issue to the best of my ability.
Regarding the registration, are you sure you registered on the website and went onto the server and did "!reward" in chat?
Regarding the donation, are you sure you completed the transaction completely?

Meh.

Offline Chernov Stein (DrWalrus)

  • New Member
  • Date Registered: Jul 2018
  • Posts: 3
  • So..um...yea...
    • United States
    • Windows 10
    • Chrome
Re: Donated but didn't receive benefits.
« Reply #2 on: July 22, 2018, 02:01:00 pm »
Thank you for your quick response Phil, I do think I have completed the transaction because in the profile menu its states that I have donated said amount that I put in, however I did not get the items I donated for.


Offline Phil Mcgraw (Toast Is Good)

  • Toast
  • Developer
  • Full Member
  • Date Registered: Mar 2017
  • Posts: 58
  • Life isn't all sunshine and rainbows.
    • United States
    • Windows 10
    • Chrome
Re: Donated but didn't receive benefits.
« Reply #3 on: July 22, 2018, 02:22:43 pm »
Alright, I'm looking into it. What exactly did you donate for?

Meh.

Offline Chernov Stein (DrWalrus)

  • New Member
  • Date Registered: Jul 2018
  • Posts: 3
  • So..um...yea...
    • United States
    • Windows 10
    • Chrome
Re: Donated but didn't receive benefits.
« Reply #4 on: July 22, 2018, 02:26:17 pm »
I donated for the 300K and the 125K.


Offline Billy Bong (billybob41)

  • Skeet
  • Owner
  • Full Member
  • Date Registered: Feb 2017
  • Posts: 197
  • Tenacious Behavior
    • United States
    • Windows 10
    • Chrome
Re: Donated but didn't receive benefits.
« Reply #5 on: July 22, 2018, 03:00:29 pm »
Looking into this right now, message me on discord so we can handle this outside of forums. Thank you for your support!